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The Marcus Garvey Resource Centre

Programme 2001

Leadership Development Programme
August 7th - 29th.6:00 p.m. - 8:30 p.m. Registration Fee: $30
Venue: MGRDC
This course will be held twice a week for four(4) weeks. on Tuesdays and Thursdays

This programme targets group leaders in the community and focusses on - Team Building &Motivation; Conflict Management; Time Management and Effective Communication.

Social Development Course
July 10th- November 1st. Registration starts March 1st.
Venue: Parkinson School Lecture Theatre. Tuesdays, Wednesdays & Thursdays from 5:30 p.m. to 8:00 p.m.
Course Fees: $275
Course Certification - UWI School of Continuing Studies.

This 152 contact hour course is intense and practical. It was designed for persons working in social services; in a social work capacity; for community leaders; care givers; day-care personnel and any interested mature adult. It focuses on the social aspects of development that aids care givers and persons working in a social capacity to effectively and efficiently perform their duties in a motivated and creative fashion. The programme climaxes with an official graduation and presentation of certificates and awards.

Working with Adolescents
Venue: UWI School of Continuing Studies

This course will be offered to coaches, trainers and tutors to build their communication capacity with the young people that they are coaching. It looks at the developing process of adolescents and how to creatively interact and share information with youths.

Project Management Course
June 19th & 20th.Venue: Almond Bay- Hastings
Registration Begins: January 31st.
Course Cost; $ 200
Course Tutor: Richard Jones

This course targets those persons who are charged with formulating and implementing projects and programs for their organisations. Topics covered will include: Indentifying Projects, Programs and Policies; Proposal Writing; Implementing Process; Budgeting; Work Plan Creation; Monitoring and Evaluating; Impact Assessment & Report Writing

Customer Relations Workshop
May 21st.Venue: Almond Bay- Hastings
Course Cost: $ 150. (Lunch and Snack provided)
Workshop Partners: National Productivity Council

This course is valuable to organisations involved in the provision of service and maintaining employee satisfaction and targets those persons who are charged with providing consistent exceptional customer service:- Customer Services Representatives, Sales Professionals, Trainers, General Workers, Managers & Executives.
Topics covered will include: Defining Customer Service & Satisfaction; Establishing Customer Needs; Tools to Achieve Customer Satisfaction; Telephone Etiquette; Service Recovery; Listening: Understanding the Customer; Benefits of Improved Customer Service.

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